Terms and Conditions for Custom Orders
Custom manufactured items are those products made to customer specifications which involve printing or manufacturing unique sizes or configurations and require additional lead times.
Custom Proof Policy:
SimPro policy is to provide a proof for any newly printed or custom designed product to ensure proper manufacturing and customer satisfaction. Proof time requires approximately 2 business days. Manufacturing lead time does not begin until the signed and approved proof is received by SimPro from the customer. First time revisions are done at no cost, any revisions after that, depending upon the item, may be billed to the customer.
When a pre-production sample is required, SimPro will provide a physical pre-production sample at cost. Depending upon the item the pre-production sample may be a constructed mock-up made by hand and typically requires the same amount of time to prepare as an actual production run, possibly less. The customer will then review the sample and approve if the sample meets construction requirements. Once the approved sample is approved in writing by the customer, lead time for the actual production run will begin. The cost of the pre-production sample, if any, will be credited back to the customer on the final order/invoice.
Artwork/Typesetting and Composition Changes:
SimPro will typically provide a one time composition as part of your order. All product proofs which require a logo must have logo provided from the customers marketing department as a PC disk (TIF, EPS, JPG, or BMP format) or as camera ready art (8˝ x 11 paper only) with the logo being the same size or larger than the logo to be reproduced. When supplying artwork on disk or as camera ready art, include all logo standards, such as font name(s), PMS colors and other pertinent information. If artwork is not submitted, or is not “easily” reproduced, an hourly fee will be charged to the customers account. The customer will be billed at the hourly rate for any revisions or changes that require further proofing due to customer preferences or revisions.
Manufacturing Variances (Overruns or Underruns):
Due to number of production processes involved in the manufacture of custom made-to-order items, it is not possible to determine the exact quantity we will complete. Please indicate your desired quantity using one of the following methods:
- STANDARD TRADE PRACTICE – Billed for the exact quantity shipped, not to exceed 10% over or under the quantity ordered.
- NO OVERS – Must be indicated on order. Order could run short by more than 10%. Billed for the exact quantity shipped.
- EXACT QUANTITY – Add 10% to the unit price for the special handling involved.
- NO UNDERS – Your order may run over by more than 10%. Billed for exact quantity shipped.
Custom Product Cancellation Policy:
Cancellation after production begins, including artwork production, will result in a fee for all costs incurred.
Custom Product Lead Times:
Quoted ship dates for Custom products have estimated lead times based on production cycles. SimPro will do everything we can to approve an expedited order request. If an order is expedited, additional costs will be incurred by the customer. By maintaining scheduled production cycles, SimPro is able to provide quality products at the best prices. Lead times have a tendency to change from the time a product is quoted and the time the customer places the order. If you have a current custom quote, we are committed to honoring the lead times quoted.
Rights To Promote:
SimPro reserves the right to use all products produced by SimPro in SimPro’s advertising, promotional literature or other displays and sample programs unless instructed otherwise in writing by the customer at the time of the order.
We would like to discuss your needs personally either by email or phone.
Please contact us for more information.
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