Frequently Asked Questions
Can’t Find Your Question?
If not, contact Customer Service and we will help you as soon as possible.
How do I place an order?
- Call 1-800-245-9289
- Through the Place Order section of our website. The completed form can be sent to SimPro via fax, email or U.S. mail.
- Fax a Purchase Order to 1-800-245-9289
- Email a Purchase Order to Customer Service
- Mail a Purchase Order via US Mail to:
- P.O. Box 974557
- Dallas, TX 75397-4557
How do I order by check?
To pay by check, go to our Contact Us section of our website to find the correct SimPro Remit-To Mailing Address. Complete the appropriate order form in the Place Order section and note check number and information in the Special Instructions field. Contact our Customer Service Department at 1-800-245-9289 to notify us that a check has been mailed.
How do I establish a business account?
To establish a business account, simply fill out the Credit Application Questionnaire and either email the form to Customer Service or fax it to us at 1-800-245-9289.
How do I check the status of my order?
Use UPS Tracking Tool to determine if order has shipped and delivery date. This requires the SimPro invoice # located on the Email order confirmation you should have received. Applies only to orders shipped via UPS on SimPro account #. Click here to use our UPS tracking tool. Otherwise please call Customer Service for assistance at 1-800-245-9289.
How do I process a custom order?
1. Our customer care representatives will work with you through our web store at www.simpro-products.com to submit any artwork for your design, depending on your custom product.
2. Upon submission of your order, we will create a proof, and in some cases a pre-construction sample, for your approval prior to manufacture.
3. Upon receipt of your approved proof/sample, we will proceed with processing and manufacturing your order.
Please refer to our Terms and Conditions for Custom Orders page.
How do I submit my artwork/design?
Please submit any artwork files (logos, etc) and/or a sketch or mock-up of what you’d like your custom product to look like via email to email@example.com.
What are the terms and conditions?
View our Terms and Conditions of Sale
View our Terms and Conditions of Use
View our Terms and Conditions for Custom Orders
I have a question regarding my bill.
Please call our Accounting Department toll free at 1-800-245-9289, Extension 3 or email question to firstname.lastname@example.org
We would like to discuss your needs personally either by email or phone.
Please contact us for more information.
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